Thinnex, LLC ("Thinnex," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website, services, products, and telehealth platform (collectively, the "Services").
This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit www.thinnex.com or interact with our Services.
We may collect personal information you voluntarily provide, including:
As part of telehealth services, we may collect:
When you visit our website, we may automatically collect:
We use the information we collect to:
We do not sell your personal information. We may share your information with:
We share your health information with licensed telehealth providers involved in your care for the purpose of evaluation, diagnosis, and treatment.
Your prescription and relevant health information may be shared with licensed compounding pharmacies to fulfill your medication orders.
We work with trusted third-party service providers who assist with payment processing, platform infrastructure, customer support, analytics, and communications. These providers are contractually required to protect your information and may not use it for independent purposes.
We may disclose your information if required by law, court order, subpoena, or government regulation, or when we believe disclosure is necessary to protect the rights, property, or safety of Thinnex, our users, or others.
If Thinnex is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you of any such change in advance.
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:
You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our Services. We do not currently respond to Do Not Track (DNT) signals.
We implement industry-standard technical, administrative, and physical safeguards to protect your personal and health information, including:
While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable state and federal healthcare laws. When information is no longer needed, we securely delete or anonymize it.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Note: Some requests may be subject to identity verification. Certain information may be exempt from deletion due to legal obligations.
Our Services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. Thinnex is not responsible for the privacy practices of external sites.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
To submit a CCPA request, please contact us at privacy@thinnex.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our Services after any changes constitutes your acceptance of the revised policy.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Company: Thinnex, LLC
Website: thinnex.com
Email: privacy@thinnex.com
For HIPAA-related requests, please also refer to our HIPAA Notice of Privacy Practices.